Returns & Damage Policy

We want you to love your sofa. If something goes wrong, we make it right — quickly and without cost to you.

Damaged, defective or wrong items

If your sofa arrives damaged, defective, or isn't what you ordered, email support@covesofa.com within 7 days of delivery with photos of the issue. We'll arrange a free replacement or a full refund, and we'll provide a prepaid return label — you won't pay return shipping for our mistakes.

Cancellations

Changed your mind before it ships? Cancel within 24 hours of ordering for a full refund. Just email us with your order number.

Change-of-mind returns

Because each sofa ships direct from our US warehouse partner, we can't accept change-of-mind returns once it's been delivered. Please check the dimensions and measure your doorways, hallways and stairs before ordering — and email us with any question first. We'd rather answer ten questions than have you stuck with a sofa that doesn't fit.

How to start a claim

• Email support@covesofa.com with your order number
• Include clear photos of any damage or defect
• We reply within 24 hours with next steps